Subscription Increase FAQ

Beginning July 1, 2021, Roll20 will be increasing prices on all new subscriptions for the first time since 2012. The monthly price for Plus will increase from $4.99 per month to $5.99 per month, with the annual Plus subscription increasing from $49.99 per year to $59.99 per year. Pro subscriptions will increase from $9.99 to $10.99 per month, with the annual Pro subscriptions increasing from $99.99 per year to $109.99 per a year. Free accounts and the free account experience will remain unchanged. You can check out our blog on this topic here.


Why increase subscription prices now?

Roll20 is always improving and adding features, and we’ve added a lot of value since 2012. This price increase isn’t directly related to any one feature, but allows us to continue improving and investing in the Roll20 subscriber experience.


I'm currently a subscriber, will my price automatically change?

As a courtesy to our current subscribers, all accounts subscribed before 12:01am Pacific July 1, 2021, will be able to “lock in” their current price for the next two years. This courtesy period will last until they cancel their subscription, until their subscription ends, or until July 1, 2023, whichever comes first. After this courtesy period, the subscription prices will increase to reflect the new pricing structure. Changing existing subscription levels or between annual/monthly plans will not affect this courtesy period. Changing your payment method (so long as payment does not lapse) will also not affect this courtesy period.


As a free user, what will be changing for me?

Nothing! No features will be removed from the free experience here on Roll20. We will continue to make improvements to both the paid and free user experience.


Will this affect Marketplace items?

No. Marketplace prices are based on publisher MSRP or set directly by creators.


I'm from outside the United States. Will there be payment localization?

While it’s not a current project, we are investigating ways to better support the international community on Roll20 in the future.


I’m experiencing a specific issue or have an ongoing concern.

We’re hard at work fixing bugs and ensuring all of our users have a stable, fun experience on Roll20. If you’re experiencing a specific issue, please report that on the Help Center. You can also read more about our recent downtime and our plan of action blog here.


 

 

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