How to Request an Update to Existing Marketplace Items

In the life cycle of a product, there are many reasons why a Marketplace Creator may wish to edit or update work that is already for sale on the Marketplace. When it comes to requesting an update to existing marketplace items, follow these steps to have your item updated.

Art Packs 

For routine changes (correcting typos, adjusting prices or banner images, and/or updating product descriptions), you may set your pack back to draft status to make edits and resubmit to Roll20 for re-approval. Changes will apply to previous and future purchases. 

To send your Art Pack back to Draft, from the Active tab of the Item Management page, click the Send Back to Draft button next to your item.

mceclip0.png

NOTE: Resubmissions for approval must thoroughly describe all changes and updates made to your content in the "Notes to Roll20 Staff" box, or your item may not be re-approved.

mceclip1.png

For larger changes, such as a complete pack refresh or branding updates made across multiple content packs, submit a request through our Webform with a link to the Marketplace item(s) and a description of the changes you would like to make and await further instructions.

Token Markers

For any requested changes to Token Marker sets, submit a request to the Webform with a link to the Marketplace pack with a description of what needs to be updated. We will send your pack back to draft for you to update the Source Token Marker Set. You can find Guidelines and Instructions for Token Marker Sets here.  

Game Addons

To make any updates to an Addon, you will need to work with Roll20 Staff. Changes made to the Title, Price, Description, or anything found within the "Item Properties" of a product can be handled by Marketplace Staff at your request.

Any changes to your product itself (Pages/Maps, Handouts, etc.) will necessitate a patch. Patching Addons can be a difficult process. It is critical that all Addons are double-checked once Approved prior to Activation to ensure they are ready to publish. Patch requests may take up to a week to complete. 

To request a patch, submit a request through our Webform and include the following: 

  • a link to the active Marketplace item
  • a link to a new game that is set up with all requested updates/changes
    • we highly recommend making a COPY of the base campaign you used to create your Addon to begin with, and applying all changes to the copy instead of the original
  • a thorough explanation of all changes made
    • this not only influences patch notes, but informs Marketplace Staff of the changes they are expected to see between the old and new game during the patch process, which helps with QA once the update has been applied

NOTE: Patches cannot DELETE content from an Addon. Any existing handouts, maps, characters, etc may be edited, but not removed completely. If you need to delete an asset, we will need to replace the Marketplace item with a new listing and remove the old version (transferring purchases as necessary). 

Modules

To update a Module, you will follow the same instructions as listed above for Addons. All changes should be communicated via a copy of the original Module. Please note that editing tokens on maps or Character Sheets may overwrite edits in individual games, so please do so with caution.

CAUTION

When any Marketplace Item is sent back to Draft status, it is temporarily removed from the Marketplace and may be unavailable to those who have previously purchased it. If items are unavailable for too long, purchasers may think they have been deleted and request a product refund. 

To avoid unnecessary refunds of your products, please be mindful when making changes to Marketplace items. Have all of your changes ready, and try to time re-submissions with the product approval workflow. 

 

Was this article helpful?
8 out of 15 found this helpful