How to Request an Update to Existing Marketplace Items

In the life cycle of a product, there are many reasons why a Marketplace Creator may wish to edit or update work that is already for sale on the Marketplace. When it comes to requesting an update to existing marketplace items, follow these steps to have your item updated.

Art/Map Tile Packs

For very small changes (correcting typos, adjusting prices or banner images, and/or adjusting product descriptions), you may set your pack back to draft to make edits and resubmit to Roll20 for re-approval. Under Item Management, click the Send Back to Draft button next to your item.

Changes will apply to future purchases only. Resubmissions must thoroughly describe all changes made or may not be re-approved.

For large changes, such as a complete pack refresh or adding or removing assets from existing packs, submit a request to the Webform with a link to the Marketplace item and a description of the changes you would like to make and await instructions.

Token Markers

For any changes, submit a request to the Webform with a link to the Marketplace pack, a description of what needs to be updated, as well as any files (or a link to a Dropbox with the files)

Addons

To update an Addon, you will need to work from a copy of the original Addon. While updating, please note that nothing can be DELETED from an Addon. Any existing handouts, maps, characters, etc can be edited, but not removed completely. 

If you absolutely need to delete an asset, we will need to completely replace the Marketplace item and transfer purchases to the new item. You may create a new Marketplace Product with the new Addon, and provide a link to the pack it needs to replace.

For patching Addons, submit a request to the Webform with a link to the Marketplace item, a short summary of the update, and a link to the updated game. 

Modules

To update a Module, you will need to work from a copy of the original Module. Please note that editing tokens on maps, or character sheets may overwrite edits in individual games, so please do so with caution.

For patching Addons, submit a request to the Webform with a link to the Marketplace item, a short summary of the update, and a link to the updated game. 

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