Roll20 Approvals Procedure

The following information is subject to change. The best way to stay up-to-date on any delays or updates concerning Marketplace Approvals timelines or processes is by joining our Creator Discord

What is the Content Approvals Schedule? 

The Marketplace team currently processes approvals twice a week, on Mondays and Thursdays*. All items submitted for approval by 12noon CT on approval days will be processed by the following morning. Any content submitted beyond the noon cutoff will likely be processed on the following scheduled approval day.
*NOTE: This schedule is subject to flex on rare occasions due to the observance of holidays and/or staff availability, or extreme fluctuations in the volume of submissions. 

Approval Notifications 

There is not currently a notification system in place to let Creators know when their items have been approved or sent back; if you are waiting on one or many approval(s), you should check your Item Management Page on Tuesday and/or Friday. 

Send-Backs

If your item did not meet Approval qualifications, Roll20 will send it back to your "Drafts" tab with a note on what needs to be updated prior to re-submitting. 
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Approval Notes 

When checking the Approvals tab of your Item Management Page for content ready to activate, you may find notes from Roll20 that did not prevent the content from being processed but that offer suggestions or instructions for activation or future submissions. 

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Notes and Submission History

If you ever need to reference the submission history of an item, and/or are looking for a record of notes between you and Roll20 Marketplace staff, you may view the "History" button to view a record. (Note: items created before July 2021 may not have history logged)

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Item Updates and Re-Submissions

If you require a change to one of your Published items, please reference our article: How to Request an Update to Existing Marketplace Items.

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