If you are encountering an issue with your D&D 5E charactermancer getting "stuck" below outlines some options for how to potentially resolve the issue.
"Stuck" in this instance refers to a few cases such as blank fields or saving changes not finishing.
⚠️Ongoing Known Issue ⚠️
We are actively working to resolve issues relating to charactermancers for the 2014 sheet getting stuck for those who have not made any changes to their compendium sharing settings.
This issue is caused by the sheet looking for compendium data that is unavailable or it fails to collect. This manifests as a variety of errors and broken states. Below is a collection of examples of how this issue can manifest so you can understand if this fits your situation.
ℹ️Please note, these issues can also appear in the case of compendium sharing settings being changed. Please be sure to check with your GM and/or game creator to see if any options have been disabled such as the Free Basic Rules 2014 or 2024 variants.
At this time, there is no workaround to alleviate this issue until we are able to resolve the underlying problem. We can only recommend creating a new character from scratch as it should not attempt to collect unavailable compendium data.
| Example Image | Explanation |
| If there are multiple blank multi-class entries appearing. These also tend to be unresponsive. | |
| If the "Review" screen is completely blank and has no information about level up features or improvements. | |
| If the class information dropdown and the information pane on the right were replaced with other classes or it seems to have lost the information on original class selection. | |
| If the text for class, level, and HP appear to be missing. | |
| If there is an "undefined" section with a dropdown containing no valid options. | |
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If 1s and 0s appear in chat when attempting to use the "Roll" or "Average" HP options. If the "Roll" or "Average" HP options are unresponsive and don't send any message to the chat pane. |
Check if the issue persists in a game copy
Making a copy of the game and testing there can help verify if it is something specific to that game and eliminate that as a cause.
If the charactermancer gets unstuck after a copy then we'd recommend transitioning to the copied game and reinviting your players.
You can also continue to the troubleshooting steps below to try and resolve the issue in the base game.
Check if the issue affects other characters
Does the charactermancer only get stuck on one specific character/subset of characters or ALL characters?
If it is only one or a group of characters then there is likely an issue specific to those characters happening. The troubleshooting steps below may help to resolve this issue.
To test if the issue persists on all characters, we recommend checking the following:
- If you have a large amount of existing Player Characters (PCs) you do not need to check all, but check a wide variety (spell casters, melee focused, etc.)
- Check with a brand new character -- make sure to do both the level 1 charactermancer AND the level up charactermancer
Check for typos
Review your character sheet for any typos. Frequently the charactermancer can get stuck if it is attempting to check information and certain keywords in fields are not matching up.
The most common place for this to happen is within the "Class" name. For instance, if a character's class is set to "Rouge" (a color) instead of "Rogue" (the class) the charactermancer will get stuck because it is trying to search for and present information that does not exist.
To correct this, simply review any fields you may have and correct any typos that may be present.
Check if compendium selection or compendium sharing options have changed
This is one of the more common causes and occurs when compendium sharing settings have been disabled or changed. Usually this issue occurs after a GM or creator changes settings after players have already had the chance to create characters. If those characters are using content from a compendium item that was later restricted, this will cause the charactermancer to get stuck.
The issue arises due to the charactermancer attempting to validate data that it cannot access (due to sharing permissions). This results in the charactermancer getting stuck in the validation process. This is unavoidable in the current iteration of the charactermancer and can only be resolved by re-enabling compendium access.
To check this the game creator will need to do the following:
- Access the game that is encountering the issue
- Open the out of game "game settings" page for the affected game
- Scroll to and expand the "Compendium Settings" section
- Locate the "Compendium selection" section
- Ensure that that all options are either white ("Available to those who own") or green ("Available and you own. Will be shared with other players.")
- Click the "Save Compendium Settings" button (Note: The "Save Changes" button will NOT work for saving compendium settings)
- Re-launch the game itself and reattempt the charactermancer for the affected character.
Check if options or selections were unselected
Occasionally, the charactermancer may not save a selection when made in earlier sections of the mancer. This typically happens if there was a network/connection issue during creation or if you refreshed the page.
This usually manifests as the "Finalizing..." loading bar when completing the charactermancer freezes or gets stuck. When this loading bar gets stuck, it is because there is missing information where it cannot proceed further.
We recommend the following steps:
- Refresh the page and reload the charactermancer
- Navigate to each previous tab of the charactermancer and double check that the options are filled out and have an active selection
- Continue to the "review" tab and save your choices
Check the "Attributes & Abilities" tab for errors
Occasionally, something can get "stuck" within the character sheet's attributes that can cause a hang up. The exact cause for this is unknown, but results in a string being left behind within the field that "confuses" the charactermancer.
To resolve this, the GM or player will need to do the following:
- Access the affected character sheet
- Navigate to the "Attributes & Abilities" tab
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Find the attributes named "l1mancer_status" and "lpmancer_status"
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Select the field for the attribute under “Current” and hit Ctrl/Cmd+A to highlight all of the content
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Hit backspace or delete to clear the field of all content
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Close the character sheet and refresh the web page
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Re-open the sheet, it should now no longer be in the charactermancer
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Re-attempt the charactermancer
Still having issues?
If you are still having issues after going through these steps then there may be an unknown bug taking place. Please contact our support team directly and let us know your results from these steps. The more details you can provide the better!