Support

General

• How to Contact Roll20 Customer Support
• Performance Issues - Steps to Troubleshoot Lag
• Charity and Sponsorship
• Roll20 Spotlight
• Feature Breakdown
• Additional Subscriber Features

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Marketplace Support

• Modules
• Addons
• Starting a game with an Addon
• Art Packs
• Compendiums and Compendium Expansions
• Marketplace FAQ

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Payment Support

• PayPal Troubleshooting
• Billing Support

Subscription Support

• Roll20 Subscriptions
• Payment Methods and Currencies
• Upgrading and Managing Subscriptions
• Cancelling and Refunding Subscriptions
• Gifting and Applying Subscription Credit

Technical Support

• Changing Browser Performance Settings (Windows)
• Roll20 System Recommendations
• D&D 2024 Level Up Limitations
• Override Browser GPU Blocking
• Images Failing to Load
• [Legacy] Video and Voice Chat Troubleshooting

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Account Support

• Login Troubleshooting - Password Issues
• Login Troubleshooting - "Verifying you are human."
• Activating Dark Mode for Roll20
• Roll20 Language Selection
• Account Support