How do I gift or apply subscription credit?
To gift subscription credit:
- Visit the profile page of the person you would like to gift subscription credit to.
- Click on the "Give Gift Subscription" button underneath their avatar.
Additionally, if you know the recipient’s Roll20 email address, you can also visit the Gift Page and enter that address in the field titled “GM's Email Address”. Even if the recipient already has an active subscription, your gift will go toward their upcoming payments until the credit runs out. For more information, please see this article.
I Gifted a Subscription to the Wrong Account. What Should I Do?
If you accidentally gifted a subscription to the wrong account, don’t worry! Our Customer Support team can assist in resolving this issue. Please contact us through our web form.
When contacting us, include the following details to help expedite the process:
- The Roll20 email address associated with the account that received the gift.
- The correct email address or profile link of the intended recipient.
- Any transaction details, such as the receipt or transaction ID, for verification.
Our team will work with you to ensure the gift is transferred to the intended recipient as quickly as possible.
To apply subscription credit:
- Choose your desired subscription plan and billing cycle (tab located at the top).
- A checkout window will pop out indicating the price of your subscription.
- Click on "Submit Payment with Stripe" (no card information is required if using your credit balance).