How do I refund marketplace items?
On the home page, from the Marketplace tab, a drop-down menu will appear, and you can click on My Marketplace Items. (You can also click on your account name to find this page). Locate the item you want to refund, click the Actions icon (denoted by three dots), and hit Request Refund.
Refunds will be honored for Marketplace items if the refund is requested within 15 days of purchase and the item (in the case of art packs) has not been downloaded. You can view our full refund policy here.