If your compendium is not pulling up matching results or showing content that you have unlocked on your account, it is likely that your login session has expired and needs to be refreshed. Typically this happens due to the browser holding on to outdated or bad login data and just needs to be cleared out.
To resolve this issue, please take the following steps:
- Exit any active Roll20 tabs and attempt to login as usual via https://app.roll20.net/login
- If unable to login, please proceed to step 2 as normal.
- Once logged in, before taking any other actions, load these two pages in order:
-
Next, clear the cookies and cache on your browser
Lastly, login again via https://app.roll20.net/login
These steps should fully flush your login and clear out any old or bad data and restore access to compendium purchases.
Still having issues?
If you are still having problems, please reach out to our support team with the following information:
- Make sure to let us know that you worked through the steps on this article
- Your Browser Version
- Any Roll20 pages/tabs that you recall being open in the background or in another window
- If this happens upon initially loading your game or after it is open for some amount of time (estimated amount of time is also helpful)
- Provide links to any games where this seems to be happening regularly
This information can be sent via our webform here.