Mod (API) Issues

The following is meant to help users with technical issues related to Roll20 Mods (API). 

Troubleshooting

First thing, please try our general troubleshooting steps (1-3) outlined in the Solving Technical Issues article. If those do not work, additional troubleshooting steps for Mod (API) issues are outlined below:

• Check both your browser console log and the Mod (API) Output Console for additional information and errors
• Review script-specific information on the GitHub library and Mod (API) Forum
• Try logging out and logging back in to your Roll20 account
• Troubleshoot only one game at a time - close all other instances of Roll20 that are not related to that game
• Use two windows/tabs of Roll20 for troubleshooting - one for the Mod (API) Output Console and one for entering the game
• Restart the Mod (API) Scripts Sandbox
• Verify your scripts are updated
• Disable scripts one at a time
• Remove and re-install the scripts
• Review the script syntax (i.e. Is all the spelling correct? Are you missing characters or do you have extra characters?)
• Double-check your script and/or character sheet dependencies and review scripts for conflicting items (i.e. Do they require other scripts to work? Do they need a specific updated character sheet? Can these scripts work at the same time? Are they utilizing similar functionality?) This information is typically noted by the script author. Double-check script-specific information on the GitHub library and Mod (API) Forum.

Still Having Issues?

Please create a post on our API Forum or contact us directly.

Think You Encountered a Bug?

Follow the directions at the bottom of Solving Technical Issues to create a detailed bug report.

Can't Find the Script in Roll20 

Roll20 only has a certain list of scripts for selection through our site-based library. Please see our GitHub library for a more robust selection of scripts available.