At the moment, the popular grammar editor application Grammarly can cause performance issues on our VTT. We recommend disabling it before launching your game.
In addition: Roll20 is not affiliated with, nor do we support, browser extensions such as Beyond20 or VTT Enhancement Suite. These are extensions may introduce problems into your games and as such we recommend that you refrain from using them.
- Windows 10, Mac OS Mojave or newer, or Linux operating system with support for 64 bit architecture
- A GPU with Hardware Acceleration and full WebGL support
- 8GB of RAM
- A display resolution of at least 1080p
- Chrome or Firefox browsers at the most recent stable release.
- A Broadband Internet connection
Note: Due to feature improvements, our System Recommendations are subject to change at any point.
Roll20 is a web-based application, and there are two primary considerations in regards to performance: speed of your network connection and your computer's ability to render graphics. If your setup meets all of the system recommendations and you're still experiencing problems, we recommend checking out our the articles below, or reaching out to us so we can assist you!
- Graphics Performance Troubleshooting Steps
- Try these if you are experiencing token dragging being slow, noticing slow downs while using Dynamic Lighting, or graphical glitches/artifacts.
- Network Connection Troubleshooting Steps
- Try these if you are experiencing slow load times, seeing connection error notifications, or changes updating slowly.
- Video and Voice Chat Troubleshooting Steps
- Try these if you are experiencing disconnections between players using Voice or Video chats, dropped or skipped frames, or high latency.
We do our best to ensure that Roll20 has low network and graphical performance requirements as is possible. However, if you (or one of your players) experience issues on our platform in part due to slow Internet speeds or older software/hardware, the above tips may help optimize performance on our platform.
As a quick aside before proceeding with the rest of the document: Your own individual results may vary from other people playing in your game. If you're the GM building your game on Roll20, you'll want to keep the limitations of the user with the worst computing and network situation in mind. A very large map may scroll smoothly on your desktop computer with a hardline network connection, but it may lag severely for your player connecting on an older laptop using a weak Wi-Fi signal.